TERMS AND CONDITIONS

Last updated: 23/05/2025

1. Introduction

These Terms and Conditions govern the use of this website and the sale of services and products by Lorenzo Sasso (“we”, “us”, “our”). By placing an order or using this website, you agree to be bound by these Terms.

2. Seller Information

Lorenzo Sasso
Registered in Italy
VAT No.: 04152400042
Email: lorenzosassocn@gmail.com

This site offers miniature painting services and, occasionally, collectible kits or models.

3. Products and Services

We offer hand-painted miniatures on commission, as well as limited-edition models or kits. Each commission or product is custom and may vary in delivery time, cost, and availability.

4. Prices and Payments

All prices are in Euro (€), unless otherwise stated.
Payment is usually required in full in advance (or as agreed via email). Accepted payment methods include bank transfer, PayPal, or other methods agreed upon.
Prices do not include customs duties or VAT for countries outside the EU.

5. Orders and Commissions

Each commission is subject to acceptance. We reserve the right to decline an order without obligation.
Before work begins, the scope, price, deadline, and other details will be agreed upon via email or form.
Once confirmed, cancellations are not normally accepted due to the custom nature of the work.

6. Delivery and Shipping

Painted miniatures and kits are shipped via tracked courier. Delivery time depends on your location and project complexity.
We are not responsible for delays caused by the courier or customs.
Buyers outside the EU are responsible for any applicable customs fees or import taxes.

7. Right of Withdrawal

According to Article 59 of Italian Legislative Decree 206/2005, the right of withdrawal does not apply to custom-made goods.
For products that are not made to order (such as kits), you may withdraw within 14 days of delivery. Contact us in writing before returning any item.

8. Intellectual Property

All content on this site, including photos, texts, and artworks, is protected by copyright and may not be reproduced without permission.
We retain the right to showcase commissioned work in our portfolio and on social media, unless otherwise agreed.

9. Limitation of Liability

We shall not be liable for indirect or consequential damages. Our liability is strictly limited to the price paid for the service or product.

10. Governing Law and Jurisdiction

These Terms are governed by Italian law.
For any dispute, the competent court is the Court of Torino (Italy), unless the customer is a consumer residing in the EU, in which case the consumer’s local court applies.

11. Contact

For questions or concerns, contact:
Email: lorenzosassocn@gmail.com
Website: www.lorenzosasso.com